Master Terms of Service
These Master Terms govern your relationship with Crocker Digital Ltd across every product in our portfolio. They supplement the service-specific Terms you accept when you sign up for an individual product.
Contents
1. About us
Crocker Digital Ltd is a private limited company registered in England and Wales (Companies House number 17008789), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We are registered as a data controller with the Information Commissioner's Office (registration number ZC128626).
In these Terms, "we", "us", and "our" mean Crocker Digital Ltd. "You" and "your" mean the individual or organisation using any of our products. "Product" means any software-as-a-service offering we make available under a Crocker Digital Ltd brand.
2. Scope of these Terms
These Master Terms apply to your use of every Crocker Digital Ltd product. Each product also has its own service-specific Terms on its own domain, which describe that product's features, pricing, tier structure, acceptable-use specifics, and any product-specific compliance obligations. The service-specific Terms take precedence over these Master Terms where the two conflict on a product-specific point.
You enter into a contract with us at the moment you accept the service-specific Terms during signup for a product. These Master Terms are incorporated into that contract by reference.
3. Our services
Each Crocker Digital Ltd product addresses a specific workflow for a defined category of UK small or medium-sized business. The feature set, tier definitions, usage limits, and service-level expectations for each product are set out in that product's own Terms and product documentation.
We may add, change, or discontinue products from time to time. If we discontinue a product you are actively using, we will give you reasonable notice and, where appropriate, a pro-rata refund of any fees paid in advance for periods after the discontinuation date.
4. Your account
You need an account to use most of our products. You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. Notify us promptly if you believe your account has been compromised.
You must provide accurate and up-to-date information when you create an account. If the information you give us changes materially (for example, a change of business name or billing contact), please update it.
You must be at least 18 years old to create an account. Our products are not directed at children.
5. Payment and subscription
Most of our products are offered on a recurring subscription basis, billed monthly or annually in advance. Payment is taken via Stripe, our payment processor. We do not see or store your full card details — Stripe handles them under PCI-DSS.
Subscription fees are shown in the pricing section of each product's own website, in pounds sterling (£ GBP), exclusive of VAT unless stated otherwise. If VAT applies to your purchase, we will add it at the prevailing UK rate and show it on your invoice.
Your subscription renews automatically at the end of each billing period unless you cancel. You can cancel at any time via the customer portal for that product; cancellation takes effect at the end of the current billing period, and you retain access until that date. We do not pro-rate refunds for partial periods after cancellation, except where required by law or expressly stated in a product's own Terms.
If a payment fails, we will attempt to collect it again over a short retry window and contact you about it. If we cannot collect payment, we may suspend or terminate your access. We will not charge you for periods during which your access was suspended for non-payment.
6. Consumer rights
If you are a consumer based in the United Kingdom (that is, you are using the product wholly or mainly outside your trade, business, craft, or profession), you have statutory rights under the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms reduces those rights.
In particular, where our product is digital content or a digital service, you have a right to receive a service that conforms with its description, is fit for its purpose, and is supplied with reasonable care and skill. You may also have a 14-day right to cancel for a full refund after signup, unless you expressly ask us to begin the service immediately and acknowledge that you lose the cancellation right once performance begins (the consent language appears at checkout where relevant).
If you are not a consumer — for example, you are using the product as a limited company, partnership, or sole trader in the course of your business — the consumer-specific protections above do not apply to you, but the rest of these Terms do.
7. Acceptable use
You must not:
- Use any product for an unlawful purpose or in a way that causes us or another user to break the law;
- Reverse engineer, scrape, or systematically extract data from a product other than your own data via supported export features;
- Use a product to build, train, or improve a competing product or service;
- Circumvent tier limits, rate limits, access controls, or authentication mechanisms;
- Upload or transmit material that is defamatory, infringing, obscene, or contains malicious code;
- Impersonate another person or misrepresent your affiliation with any person or organisation;
- Resell, sublicense, or redistribute our product or its output to third parties, except as expressly permitted by that product's own Terms.
Each product's Terms may add further acceptable-use rules specific to that product's workflow (for example, how statutory templates or regulated records may be reused).
8. Intellectual property
We own, or hold licences to, all intellectual property in the products themselves — the software, interfaces, branding, documentation, and any content we publish on product websites. You get a limited, non-exclusive, non-transferable licence to use the product in accordance with these Terms and that product's own Terms, for the duration of your subscription.
You own the content and data you put into our products (your "Customer Data"). You grant us a licence to process your Customer Data only to the extent necessary to provide the service to you — for example, storing it, displaying it to you, generating outputs from it, and backing it up. We do not use your Customer Data to train machine-learning models or for any purpose beyond delivering the service, unless we have your express consent or a specific product's Terms describe additional processing with your agreement.
Outputs you generate using our products (for example, a PDF label, a statutory form, a questionnaire response) are yours to use in your business. Some products may contain sample data, templates, or reference material we license to you alongside the software; the relevant product's Terms describe the scope of that licence.
9. Your data
How we handle personal data is set out in full in our Master Privacy Policy and in each product's own Privacy Policy. The Master Privacy Policy covers entity-level principles (controller identity, lawful bases, sub-processors, international transfers, your rights). Product-specific Privacy Policies describe the data categories collected, retention periods, and any product-specific processing.
If you need a Data Processing Agreement for your use of a product in a business context, each product publishes a DPA on its own domain.
10. Warranties and disclaimers
We will provide our services with reasonable care and skill, and we will take reasonable steps to make our products available and functioning as described. Where the law implies additional warranties that cannot be excluded (for example, under the Consumer Rights Act 2015 for consumers), those warranties apply and are not affected by these Terms.
Beyond that, we do not give any other warranties, express or implied, about our products — in particular, we do not warrant that any product is error-free, will meet all your requirements, will be available without interruption, or will produce a specific outcome. Where a product produces regulatory, legal, or compliance-related output (labels, templates, forms, classifications, assessments), the product is a tool to support your own judgement. It is not a substitute for professional advice from a qualified solicitor, accountant, health-and-safety professional, or other relevant specialist. You remain responsible for the accuracy and suitability of the output in your specific circumstances. Each product's own Terms and in-product notices expand on this where relevant.
11. Limitation of liability
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence;
- Fraud or fraudulent misrepresentation;
- Any other liability that cannot lawfully be limited or excluded (including statutory rights for consumers under the Consumer Rights Act 2015).
Subject to the above, and to the fullest extent permitted by law:
- Our total aggregate liability to you arising out of or in connection with any product or these Terms, in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the fees you have paid to us for that product in the twelve months immediately before the event giving rise to the liability. If you have paid no fees in that period, our total aggregate liability is limited to £100.
- We are not liable for any indirect, special, or consequential loss; loss of profit, revenue, business, goodwill, anticipated savings, or reputation; or loss or corruption of data beyond what can be restored from our routine backups.
- Where the law permits, our liability to business customers is further limited to the specific heads of loss listed in the relevant product's own Terms.
If you are a consumer, the statutory protections under UK consumer law apply in addition to the above and are not affected by it.
12. Termination
You can stop using any of our products at any time and cancel your subscription via the relevant product's customer portal. On cancellation you retain access for the remainder of the billing period you have already paid for.
We may suspend or terminate your account if you materially breach these Terms or a product's own Terms, if you fail to pay fees when due (after a reasonable cure period), if we are required to do so by law, or if we discontinue the product you are using. We will ordinarily give you notice before doing so; in serious cases (for example, suspected fraud, security risk, or misuse that could harm other users) we may suspend access immediately and give notice afterwards.
On termination for any reason, you lose access to the product and its features. We retain your Customer Data for a limited grace period (typically 30 days) during which you can export it via the product's export features; after that period we delete or anonymise it in accordance with our retention policy (see Master Privacy Policy and the relevant product's Privacy Policy).
13. Changes to these Terms
We may update these Master Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Material changes that affect your rights or obligations (for example, a change to liability, pricing framework, or the way we handle your data) will be notified to you by email at least 30 days before taking effect, using the email address associated with your account. Non-material changes (for example, clarifying wording, adding a new product to the portfolio, correcting a typo) take effect when published.
If you do not accept a material change, you can cancel your subscription with immediate effect during the notice period and receive a pro-rata refund of any fees paid in advance for the period after cancellation.
14. Governing law and jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the law of England and Wales.
The courts of England and Wales have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms. "Non-exclusive" means you may also bring a dispute in the courts of another jurisdiction that has jurisdiction over you under applicable law — for example, if you are a consumer based in Scotland or Northern Ireland, the courts of your own jurisdiction remain available to you.
15. Notices
We will send notices to you at the email address associated with your account. It is your responsibility to keep that address current. Notices we send are treated as received on the day they are sent if that is a business day, or on the next business day if not.
You can send notices to us at hello@crockerdigital.co.uk, or by post to the registered office address above. Email is preferred. Privacy-specific notices and data-subject requests should go to privacy@crockerdigital.co.uk.
16. General
Whole agreement. These Master Terms, the relevant product's own Terms, and any quote, order form, or checkout page you have accepted together form the whole agreement between you and us about the product. They replace any earlier discussions or representations (other than fraudulent ones) on the same subject.
Assignment. You may not transfer your account or subscription to another person without our written consent. We may assign or transfer our rights and obligations under these Terms to a successor in connection with a corporate reorganisation, merger, or sale of assets, provided the successor is bound by terms at least as protective of you as these.
Severability. If any part of these Terms is found to be unenforceable, the rest remains in force.
No waiver. If we do not enforce a right immediately, that is not a waiver of the right.
Force majeure. Neither party is liable for failure to perform obligations caused by events outside reasonable control (for example, infrastructure outage at a sub-processor, natural disaster, strike, act of a public authority).
Third-party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.
17. Contact
Questions about these Terms, or about a specific product, can go to hello@crockerdigital.co.uk. We reply within normal UK business days.